Services cover both ways Ground Shipping.
Ordering across the border will
now be easier than ever with the new Prostar
Canada Program. ProStar will pay Ground shipping
to Canada for both ways when returned for
service is necessary. ProStar's Premium warranty
services is available to our Canadian customers.
(Prostar Canadian Program is
valid with on-line Prostar brand notebooks and
laptops purchase only and the purchase is made
after July 10, 2009)
Prostar Canadian Premium Parts
and Labor Warranty
1. Definition of Terms
As used in this warranty policy, Product means
any hardware manufactured for or by ProStar
bearing the ProStar trademark,
trade name, or logo that is purchased directly
from ProStar and purchase on-line
(www.pro-star.com) after July 10, 2009.
An Original Purchaser is any
consumer that purchases and has possession of a
Product directly from ProStar only.
An End User is the ultimate
consumer of the Product and constitutes anyone
who owns and uses a ProStar Product.
Date of Original Retail Purchase
is the date the Original Purchaser bought the
Product from ProStar.
2. Scope of Warranty
PROSTAR WARRANTS this ProStar
hardware Product against defects in merchandise
and workmanship for a period of ONE (1) YEAR from
the Date of Original Retail Purchase.
a. Products Covered This
warranty applies only to hardware Products
manufactured by or for ProStar that can be
identified by the "ProStar" trademark, trade
name, or logo affixed to them. ProStar provides
no warranty whatsoever for any software provided
with its Products; such software is warranted
separately by their manufacturers. ProStar does
not warrant any products that are not ProStar
Products. This warranty does not apply if the
Product has been damaged by accident, abuse,
misuse, or misapplication; if the Product has
been modified without the written permission of
ProStar; or if any ProStar serial number has been
removed or defaced.
b. Service Procedures If you
discover a defect, ProStar will, at its option,
repair, replace or refund the purchase price of
this Product at no charge to you, provided you
return it during the limited warranty period, and
provided you obtain a Return Merchandise
Authorization (RMA) number prior to shipping your
defective Product. The RMA number must appear
plainly on the outside of the shipping packaging.
RMA numbers can be obtained by calling or writing
ProStar at the address and phone numbers printed
on this certificate. For each Product returned
for warranty service, please attach your name,
address, telephone number, RMA number, and a copy
of your bill of sale bearing the appropriate
ProStar serial numbers as proof of Date of
Original Retail Purchase.
It is your responsibility to complete a
backup of all existing data and programs on
ProStar Products prior to returning the Product
to ProStar for repair under this warranty.
PROSTAR WILL HAVE NO LIABILITY FOR LOSS OR
RECOVERY OF DATA OR PROGRAMS.
Prostar will pay for UPS Canada Ground
shipping both ways for returned products. THIS
APPLIES TO END USERS WHO LIVE IN CANADA AND
PURCHASE PROSTAR LAPTOP ON-LINE
(WWW.PRO-STAR.COM) AFTER JULY 10, 2009.
FOR U.S. CUSTOMERS, APO ADDRESS CUSTOMERS
AND INTERNATIONAL CUSTOMERS, PLEASE CLICKS
“PROSTAR GUARANTEE” IN OUR HOME PAGE FOR MORE
WARRANTY SERVICE INFORMATION.
c. Lifetime Free Technical
Support PROSTAR WILL PROVIDE telephone or email
technical assistance to the ORIGINAL PURCHASER of
a ProStar Product for as long as the Original
Purchaser continues to possess the Product. All
"Third-Party" software and peripherals are not
covered by this Lifetime Free Technical Support.
They are supported by their original
3. ProStar's Limited Warranty
Obligations are Limited to the Terms Set Forth
THE WARRANTY AND REMEDIES SET FORTH ABOVE
ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER
ORAL OR WRITTEN, EXPRESS OR IMPLIED. PROSTAR
SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. NO PROSTAR DEALER, AGENT, OR
EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION,
EXTENSION, OR ADDITION TO THIS WARRANTY.
PROSTAR IS NOT RESPONSIBLE FOR SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING
FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER
LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST
PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR
REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY
COSTS OF RECOVERING, REPROGRAMMING, OR
REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED
WITH PROSTAR PRODUCTS.
Some states do not allow the exclusion or
limitation of incidental or consequential damages
or exclusions of implied warranties, so the above
limitations or exclusions may not apply to you.
This warranty gives you specific rights, and you
may also have other rights that vary from state
4. Governing Law
This limited warranty policy shall be
governed by and construed in accordance with the
laws of the State of California. Any litigation
under this agreement shall be resolved in the
trial courts of Los Angeles County, State of
California, which shall have exclusive
jurisdiction on this matter.