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Prostar Guarantee
WE STAND BEHIND OUR PRODUCTS, OUR QUALITY AND COMPETITIVE PRICING.
We care about your business - Every notebook we sell is designed to meet and even exceed your expectations. We are not only dedicated to providing excellent products to you, but also to seeing that you enjoy the most advanced technology. With ProStar's valuable warranty package, we guarantee that our each and every customer will be completely satisfied.
We provide:
** Prostar does not provide service or accessories to customers who do not buy the laptops from Prostar.
30-Day Money
Back Guarantee:
IF FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED with your ProStar product, you may return it within 30 days after its original purchase for a 100% refund of your purchase price alone. ProStar will not refund the costs of opened software, nor will ProStar refund shipping costs. All returns require use of a Returned Material Authorization (RMA) number, which must appear on all communication about the returned item and on the outside of the shipping packaging.

Please note: Individual accessories/peripherals, spare parts, services and third party software are not covered here. All refund items must be in original condition and package
15-Day Money
Back Guarantee
(for reseller, Asus and MSI Notebooks only)
IF FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED with your products purchased through Prostar, you may return it within 15 days after its original purchase for a 100% refund of your purchase price. Your merchandise is non-refundable after 15 days. ProStar will not refund the costs of opened software, nor will ProStar refund shipping costs. All returns require use of a Returned Material Authorization (RMA) number, which must appear on all communication about the returned item and on the outside of the shipping packaging.

Please note: Individual accessories/peripherals, spare parts, services and third party software are not covered here. All refund items must be in original condition and package
Lifetime Free Technical Support
PROSTAR WILL PROVIDE telephone or email technical assistance to the ORIGINAL PURCHASER of a ProStar product for as long as the original purchaser continues to possess the product. All "Third-Party" software and peripherals are supported by original manufacturer.
Prostar One-Year Premium Parts and Labor Warranty

1. Definition of Terms

As used in this warranty policy, Product means any hardware manufactured for or by ProStar bearing the ProStar trademark, trade name, or logo that is purchased directly from ProStar or a ProStar Authorized Reseller.

An Original Purchaser is any consumer that purchases and has possession of a Product directly from ProStar or from a ProStar Authorized Reseller.

An Authorized Reseller is any retail store that has an agreement to purchase Products direct from ProStar on an ongoing basis for resale.

An End User is the ultimate consumer of the Product and constitutes anyone who owns and uses a ProStar Product.

Date of Original Retail Purchase is the date the Original Purchaser bought the Product from ProStar or an Authorized Reseller.

2. Scope of Warranty

PROSTAR WARRANTS this ProStar hardware Product against defects in merchandise and workmanship for a period of ONE (1) YEAR from the Date of Original Retail Purchase.

a. Products Covered
This warranty applies only to hardware Products manufactured by or for ProStar that can be identified by the "ProStar" trademark, trade name, or logo affixed to them. ProStar provides no warranty whatsoever for any software provided with its Products; such software is warranted separately by their manufacturers. ProStar does not warrant any products that are not ProStar Products. This warranty does not apply if the Product has been damaged by accident, abuse, misuse, or misapplication; if the Product has been modified without the written permission of ProStar; or if any ProStar serial number has been removed or defaced.

b. Service Procedures
If you discover a defect, ProStar will, at its option, repair, replace or refund the purchase price of this Product at no charge to you, provided you return it during the limited warranty period, and provided you obtain a Return Merchandise Authorization (RMA) number prior to shipping your defective Product. The RMA number must appear plainly on the outside of the shipping packaging. RMA numbers can be obtained by calling or writing ProStar at the address and phone numbers printed on this certificate. For each Product returned for warranty service, please attach your name, address, telephone number, RMA number, and a copy of your bill of sale bearing the appropriate ProStar serial numbers as proof of Date of Original Retail Purchase.

It is your responsibility to complete a backup of all existing data and programs on ProStar Products prior to returning the Product to ProStar for repair under this warranty. PROSTAR WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS.

Prostar will pay for UPS Ground Shipping both ways for returned products. THIS APPLIES TO END USERS IN THE CONTINENTAL UNITED STATES OF AMERICA ONLY (EXCLUDING PUERTO RICO, ALASKA, HAWAII, AND U.S. POSSESSIONS AND TERRITORIES). OTHERWISE, YOU ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO OUR REPAIR FACILITY AND WE WILL SHIP THE PRODUCT BACK TO YOU FREIGHT COLLECT.

Prostar will pay for UPS Canada Ground shipping both ways for returned products. THIS APPLIES TO END USERS WHO LIVE IN CANADA AND PURCHASE PROSTAR LAPTOP ON-LINE (WWW.PRO-STAR.COM) AFTER JULY 10, 2009.

FOR END USERS WITH A FPO OR APO ADDRESS, YOU ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO OUR REPAIR FACILITY AND WE WILL SHIP THE PRODUCT BACK TO YOU BY UNITED STATES POSTAL SERVICE.

PROSTAR RESERVES THE RIGHT TO REQUIRE REIMBURSEMENT FOR SHIPPING COSTS IF IT IS APPARENT THE PROBLEM IS NOT COVERED BY THIS LIMITED PARTS AND LABOR WARRANTY.

 

c. Lifetime Free Technical Support
PROSTAR WILL PROVIDE telephone or email technical assistance to the ORIGINAL PURCHASER of a ProStar Product for as long as the Original Purchaser continues to possess the Product. All "Third-Party" software and peripherals are not covered by this Lifetime Free Technical Support. They are supported by their original manufacturers.

3. ProStar's Limited Warranty Obligations are Limited to the Terms Set Forth Below:
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. PROSTAR SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO PROSTAR DEALER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

PROSTAR IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH PROSTAR PRODUCTS.

Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights that vary from state to state.

4. Governing Law
This limited warranty policy shall be governed by and construed in accordance with the laws of the State of California. Any litigation under this agreement shall be resolved in the trial courts of Los Angeles County, State of California, which shall have exclusive jurisdiction on this matter.

Prostar One-Year standard Parts and Labor Warranty
PLEASE NOTES: You may also be interested in our economical service plan. [More Detail]
Prostar 2nd and 3rd year Labor Free
IF YOUR SYSTEM needs to be repaired after One-Year Premium Parts and Labor Warranty, Prostar will not charge you any labor for 2nd and 3rd year from the Date of Original On-Line purchase only.
This offer is only available for customers who purchase systems on ProStar's website directly.
Prostar 2 Year Premium Parts and Labor Warranty
PLEASE NOTES: You may purchase this service contract within 30 days of your ProStar order. [More Detail]
Prostar 3 Year Premium Parts and Labor Warranty
PLEASE NOTES: You may purchase this service contract within 30 days of your ProStar order. [More Detail]
Prostar Canadian Premium Parts and Labor Warranty
PLEASE NOTES: Canadian customers must read this. [More Detail]
Prostar 3 Year Accidental LCD Damage Protection Warranty
PLEASE NOTES: You may purchase this service contract within 30 days of your ProStar order. [More Detail]
Asus Laptops Warranty and Policy
Asus 1 Year North American Accidental Damage Protection and Registeration/Activation: http://www.commercialsupport.asus.com/#!register-adp/c203q

**Any Customized Asus brand laptop will have Prostar One-Year Standard Parts and Labor warranty on the customized components.

MSI Laptops Warranty and Policy
MSI Laptops Warranty Registration: http://www.msimobile.com/warranty/index.aspx
You must register within 30 days of invoice date for MSI U.S./Canada warranty.
Gigabyte Laptops Warranty and Policy
Gigabyte Laptops Warranty Registration: http://www.gigabyte.us/support-downloads/customer-service.aspx?ck=5
Registration is required for Gigabyte’s 2-year Global Warranty.
Warranty for Individual Accessories, Spare Parts, and Services
All credit returns within 30 days of invoice date for individual accessories and spare parts are subject to a 15% restocking fee. Returned products must be in as-new condition, including the original box and all other original packing, manuals and accessories. Prostar warrants these products against defects for a period of NINETY (90) DAYS from the date of purchase.
Warranty for Third-Party Software and Peripherals
All credit returns within 30 days of invoice date for "Third-Party" software and peripherals are subject to a 15% restocking fee. Returned products must be in as-new condition, including the original box and all other original packing, manuals and accessories. Similar to other resellers of software and peripherals, Prostar does not warranty third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third party manufacturer warranties may vary from product to product. More information may be available from the manufacturer or publisher.

While Prostar offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Prostar computers. If you have questions about compatibility, we recommend and encourage you to contact the third party software and peripheral product manufacturer directly.

DEFINITION OF "THIRD-PARTY" SOFTWARE AND PERIPHERALS:
Third-party software and peripherals include any peripheral, accessory, or application software sold by Prostar not under the Prostar brand (e.g., printers, cameras, cases, games, etc). Support for all third-party software and peripherals is provided by the original manufacturer of the product.